Frequently Asked Questions
Short answers to the questions we hear most. If yours is not here, send us a message.
Which countries do you cover?
We serve individuals buying residential property anywhere in Europe â from Iberia and France to the Nordics, Central Europe, the UK, Greece and Cyprus. Our research and guidance are delivered remotely in English; viewings and area visits are arranged on the ground where you are buying. See Areas We Cover.
Do you sell properties or take commissions?
No. Jupak Limited does not sell property and accepts no commissions, referral fees or incentives from sellers, developers or agents. Our only source of income is the fixed fees our clients pay us. That is the entire basis of our independence.
How do your fees work?
We operate four fixed-fee levels: a £75 Discovery Consultation (one-off, 60 minutes), a £185 Location & Market Report per search brief, a £395 Full Buying Journey per property, and Tailored Support from £600 quoted per engagement. Scope is agreed in writing before any work starts, and fixed-fee tiers are settled before the work begins. Full detail is on our Pricing Information page.
What documents do I need before we start?
For the discovery consultation: nothing but your thoughts on budget, locations and must-haves. For deeper research it helps to have evidence of funds or a mortgage agreement in principle, but neither is required to begin.
Can you accompany me to viewings?
We prepare viewing itineraries and checklists, join remote video viewings with you, and provide written assessments within 48 hours of every visit. On-the-ground accompaniment is available under Tailored Support (from £600, custom quote).
Do you provide legal or mortgage advice?
No. We guide you through the purchase process, map notary and registry steps in plain English, and help you coordinate with qualified professionals â but regulated legal, tax and mortgage advice must come from licensed providers in the relevant country. We will tell you clearly where our role ends and theirs begins.
How do you assess properties â what do I actually receive?
Written deliverables, every time: an area shortlist with rationale, a market data pack, a side-by-side comparison of up to 5 properties with condition and cost flags, and a per-property written assessment after each viewing. If a home is wrong for your brief, the report will say so and explain why.
What if my budget does not match the area I want?
We will say so in the first call, with evidence. Where a target market is unrealistic we propose alternatives with the same lifestyle advantages at a budget that works â rather than letting you chase the wrong market for months.
Can you help after completion?
Yes. The Full Buying Journey includes a 30-day settling-in review; standalone support covers a utilities, insurance and services set-up guide plus a local registration checklist. Relocation coordination is available under Tailored Support.
How quickly do you respond?
Enquiries receive a reply within one business day. Research engagements typically start within two to three business days of scope agreement, and location reports are delivered within 10â14 days.
What if I need to cancel?
Cancellation terms are set out in our Terms & Cancellation Policy. In short: fixed-fee work is scoped and confirmed in writing first, and our policy explains exactly what is refundable at each stage.
How do I get started?
Book a Discovery Consultation â a 60-minute session where we capture your requirements, give a feasibility read on your target areas, and recommend the right next steps. If we are not the right fit, we will say so.